Express observations, feelings, needs, and requests without triggering defensiveness.
The core idea
Express observations, feelings, needs, and requests without triggering defensiveness.
Connected
Decision Tool
Decision ToolHard Choice Model
Determine what kind of decision you're facing — no-brainer, apples-vs-oranges, b
Decision Tool
Decision ToolCynefin Framework
Match your response to the domain: simple, complicated, complex, or chaotic.
Decision Tool
Decision ToolReversible vs Irreversible Decisions
One-way vs two-way doors — calibrate how much analysis a choice deserves.
Decision Tool
Decision ToolReframing
Restate the problem from a different angle to be sure you're solving the right o
Decision Tool
Decision ToolAbstraction Laddering
Move up (why?) or down (how?) to find the right altitude for a problem.
Decision Tool
Decision ToolSWOT Analysis
Map internal strengths/weaknesses against external opportunities/threats.