is the rate at which customers, users, or subscribers leave. It is the outflow in a stock-and-flow system: the customer base is the stock; acquisition is the inflow; churn...
The core idea
is the rate at which customers, users, or subscribers leave. It is the outflow in a stock-and-flow system: the customer base is the stock; acquisition is the inflow; churn...
Connected
Lollapalooza Effects
multiple cognitive biases or forces act in the same direction simultaneously, th
Antifragility
systems gain from disorder — growing stronger from shocks.
Emergence
wholes arise from simple parts interacting — the whole exceeds the sum.
Feedback Loops
feed back as inputs, creating either amplifying or stabilizing dynamics.
Gall's Law
complex systems evolve from working simple systems.
Leverage Donella Meadows
a MeadowsSmall shifts at the right point produce outsized systemic changes.