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Mental Model

Six Sigma

SS
Business & Strategy

1986, an engineer at Motorola named Bill Smith had a problem. Motorola's pagers and mobile phones were failing at rates that customers noticed and competitors exploited. The...

The core idea

1986, an engineer at Motorola named Bill Smith had a problem. Motorola's pagers and mobile phones were failing at rates that customers noticed and competitors exploited. The...

Connected